As Hoteliers gear up for reopening we explore;
“What makes Firsti® the market-leading order and pay solution being implemented by the best establishments?”
Claiming market-leading status is a bold statement but it’s one the team behind Firsti® are confident to make. Already judged as an award-winning solution, Firsti® takes the ‘order & pay’ concept further than any other solution out there.
It’s a difference that has been recognised by some of the industry’s best-known names who haven’t skipped a beat to implement the solution ahead of reopening in just a few weeks.
So let’s take a look at what makes Firsti® the natural choice for discerning hoteliers who demand the best for their guests.
Your guests’ expectations have changed
The last 12 months has caused a seismic shift in how the public think and feel when they leave their homes. Those new thoughts and behaviours will affect what they expect from their stay with you.
Almost without exception, your guests expect to see evidence that you are delivering your services in a way that places their health and wellbeing at the core of everything you do. Being able to achieve that without diminishing service standards is no mean feat.
Firsti® allows you to reallocate your workforce in a way that significantly enhances the guest experience. The highly personalised interface of Firsti® means that you have complete control to showcase restaurants and bars, shine a spotlight on special guest services and run bespoke promotions.
Let’s give you an example of Firsti® in action
Checking in after a long drive, your guest receives their room key and your team talks them through the key points they need to know to enjoy a relaxing stay with you, including how to use your Firsti® QR codes to make all of their F&B requirements seamless.
When they arrive in their room, they can book a table for dinner and reserve space in the bar for after-dinner drinks. All from their phone with just a few taps and swipes leaving them free to relax into their stay just minutes after arrival.
Later, they relax with a drink in their room whilst browsing the menu, place their order and pay – again, from their phone, including notes about specific requirements – before heading down for dinner where they are greeted by a member of your team, who is now available to focus wholly on your guests’ experience whilst they are in the restaurant.
After dinner, they adjourn to the table in the bar that was reserved earlier using Firsti®. They peruse the drinks menu and it’s just a few more taps and swipes until their drinks arrive.
You’ll notice that at no point has your guest had to worry about high-frequency touchpoints like table menus or card readers, and your staff aren’t following your guests around cleaning everything they touch. Cleaning can take place discreetly.
Each cafe, bar and restaurant within your establishment has its own QR code linked to a unique URL. This makes it simple for your staff to manage reservation numbers in each area to comply with any restrictions, but more importantly, makes it easy for your guests to order and pay from anywhere whilst giving you valuable management information about guest behaviours to inform your business planning.
The guest, and staff, experience is relaxed and enjoyable.
Integrates with your existing EPOS system
Implementing new systems can sometimes mean you need to complete expensive system upgrades beforehand. Firsti® understands that making this kind of investment is a challenge for many hospitality businesses which are only just on the verge of reopening after an extended period with no, or comparatively little, income.
Because our solution is unlike any other on the market we’ve taken care of the integration issues for you. This negates any additional complications that you might previously have experienced when implementing new systems. You don’t even need to involve your EPOS provider
In fact, Firsti® has been designed so that it seamlessly integrates with 90% of existing* EPOS systems, and can often even be implemented where your EPOS providers’ own solution can’t.
What’s more, unlike other third party payment systems, Firsti®’s integration means that your team doesn’t work with a tablet or other device plugged into your EPOS. This means no double keying entries and no waiting for payments to come via a third-party collection service.
Did we mention that we don’t take a cut of your sales either? Read more about that here.
If you’d like to understand more about how the integration works and what the minimum system requirements are, book a demo here.
Driving your business innovation
“The Only Constant in Life Is Change.”- Heraclitus.
It might be an old phrase but it’s never been more relevant than it is now, and businesses that fail to innovate will be left behind.
Your guests have already adapted to a virtually cashless society – don’t be fooled into thinking they will want to ‘go back’ in a hurry. The fact is, consumer behaviour has changed forever and businesses who think they can continue to operate in 2021 and beyond, in the same way they did in 2019, will be doomed to fail.
Hospitality business owners who have already implemented Firsti® understand that the aim is not to depersonalise the guest experience. It is the absolute opposite.
As we’ve mentioned before, Firsti® was well into development long before the pandemic. As a result, it has been thoroughly developed and put through rigorous testing to make sure it’s head and shoulders above anything else on the market.
But we are not resting there. Firsti® has further developments coming that will continue to build on the already advanced personalisation options.
We don’t want to say too much about that at the moment but if you book a demo we’ll be happy to share our vision with you – it’s breathtaking.
Firsti® was developed by business people for business people. That means that it offers valuable tools to make it easier to run, and manage your business more efficiently and profitably.
In short, Firsti® isn’t a quick fix. It’s your long term sales and marketing tool.
Ready to find out how Firsti® can benefit your hospitality business?
You’ll love what you see when you book a Firsti® demo and understand the true power of the solution for your venue(s), coupled with a jaw-dropping onboarding package that demonstrates our commitment to helping you boost sales and maximise profits from the minute you reopen your doors.