Hoteliers are in business recovery planning mode and those with the foresight to implement Firsti® now will be reopening on the front foot!
Across the world, hospitality business owners like you are working hard to implement business recovery plans so that, once given the go-ahead, they can mobilise and take advantage of the holiday boom that is waiting to happen.
And those who have the foresight to look at the most innovative solutions available will be the businesses who return to profitability faster than their competitors.
Over recent weeks, the team has been working with high profile hotel owners across the UK to implement Firsti® now, ensuring that when the doors reopen, they are ready to go.
But if you’re wondering why those business owners are taking the leap now, when there are still so many unknowns around reopening, read on.
Below are three reasons why you can’t afford to wait if you’re serious about hitting your business recovery targets. But before we do, here’s why Firsti® is unlike any other solution you’ve seen before.
Why Firsti® is NOT like other solutions
Firsti® is the award-winning hospitality solution that helps you increase revenue in your business. And it is NOT like any other solution on the market. Here’s why.
Firsti® is much more than just a menu on an app. With Firsti®, you provide your guests with a premium customer service experience at their fingertips. From booking spa appointments to accessing tickets for special events all from their phone via a QR code – your only limit is your imagination.
What’s more, unlike other third party payment systems, Firsti® integrates seamlessly with your EPOS – no double keying entries and no waiting or payments to come via a third-party collection service. If your EPOS provider has promised you an online ordering solution, we bet it won’t offer any of the other business-boosting benefits that are part of the standard Firsti® service.
Did we mention that we don’t take a cut of your sales either?
Every member of the Firsti® team is proud to be a committed friend of the hospitality industry. That’s why we are going above and beyond to be part of your business recovery – starting now!
Three reasons you need Firsti® now
Implementation, training and optimising
At Firsti®, we’ve worked hard to get our implementation times down to 7-10 days for a whole venue. That includes setting up the system, personalising your menus and synching to your EPOS plus training, testing and tweaking.
That’s everything – from the ground up – delivering a fully operational system that has been totally tailored for your business.
However, most clients find that once they have the solution installed and their teams get to understand the true extent of its potential, they identify more opportunities to boost sales and increase profits.
Why not start that process sooner so that when your doors reopen, you’re in the best possible position?
Helping you to deliver unrivalled customer service
As a hotelier, you’ve had the most unimaginably challenging year and need to be able to welcome guests back in a Covid-safe manner without impacting on the service they’ve come to expect from your brand.
It’s not uncommon for us to be challenged about how Firsti® will affect the service your guests receive. After all, surely using a software solution will make your brand feel impersonal?
In fact, we are confident that Firsti® is the one solution available that actually helps you enhance the excellent service you are already committed to delivering to your guests.
Firsti® offers you the tools to keep staff and guests safe in a user friendly, highly customer experience-oriented way. And the efficiencies provided by the solution free your staff up to take more care of your guests. They can interact with them and build rapport, safe in the knowledge that ordering, payments and additional services can all be handled directly from the guests phone.
Preparing you for the post-lockdown holiday surge
The end of the first lockdown in 2020 sparked a huge surge in UK holidays. People whose foreign trips had been postponed or cancelled due to the pandemic were seizing every opportunity to get away while they could.
Almost overnight, many hoteliers went from zero occupancy to fully booked and, with the need for increased health and safety measures, struggled to cope. Service suffered as staff shortages and new working practices combined to create testing conditions for hotel teams.
So what have you done to prepare for 2021 and the inevitable repeat scenario?
If you haven’t done anything yet – now really is the time to start making plans.
This is particularly important if you have been forced to make difficult decisions around staffing levels or are running smaller teams to allow for the need to maintain social distancing. Your smaller teams must be capable of delivering the same, exemplary service your clients demand without placing your staff under high levels of pressure.
Firsti® makes that possible.
Here for the long haul
As we’ve mentioned before, Firsti® is more than a response to the pandemic. In fact, our solution was in development long before the world had even heard of Covid-19. As a result, it has been thoroughly developed and put through rigorous testing to make sure it’s head and shoulders above anything else on the market. A cashless society has quickly become normal which means that investing in a short term solution to ‘get through’ the pandemic is a mistake that will cost you dearly in the long run.
Firsti® is bespoke and versatile, streamlining your business costs, increasing customer confidence to boost sales and integrating with your existing EPOS, further increasing profits for your business.
The tech team behind Firsti® identified and fixed the ‘niggles’ that are inevitable in new technology and built a product offering unparalleled business benefits.
Developed by business people for business people, you can be confident that it offers valuable tools to make it easy to measure key performance indicators in your business and has been proven to reduce staff errors by removing the need to double key transactions, whilst also offering advanced sales reporting capability and automatic inventory management tools.
In short, Firsti® isn’t a quick fix. It’s your long term sales and marketing tool.
Ready to find out how Firsti® can benefit your hospitality business recovery?
You’ll love what you see when you book a Firsti® demo and understand the true power of the solution for your venue(s), coupled with a jaw-dropping onboarding package which demonstrates both our belief in the product and our commitment to your business recovery by helping you boost sales and maximise profits from the minute you reopen your doors.